Change Log

The following application changes were done:

  • 2007-04-02: New setup routine for Zeta Helpdesk application and website. Product website updated.
     
  • 2006-12-03: The columns being displayed in the list of persons can now be configured, as well es sorted. To customize, simply right-click in the client area and select "Configure this list".
     
  • 2006-11-02: Changed the configuration so that only the initial connection string to the database needs to be stored in the application configuration file, but everything else now is read from the database. This makes updating and adding configuration settings much easier. Unfortunately you must specify the connection string one time after applying this update. Also, I hopefully fix the errors I introduced last week.
     
  • 2006-09-28: Added initial support for charting, through the great free ZedGraph Context.Scope.Library. See the report "Monthly Tickets" for a chart like this one:

     
  • 2006-09-26: Multiple enhancements, including initial support for easier upgrading the database through external SQL scripts.  
     
  • 2006-08-22: Enhanced the "Project tickets" report by providing more option and experimentially introducing "presets" to store predefined settings.
     
  • 2006-08-22: The program updates from now on include the SQL queries to create the missing SPs, tables, views etc that were introduced by an update. So you should never ever need to import the DB again.
     
  • 2006-08-22: Rewritten some internal classes to initially take advantage of caching (i.e. to reduce the number of DB queries). This is a first step, but the speedup is not yet finished.
     
  • 2006-08-16: Fixed an issue when creating and deleting support contracts.
     
  • 2006-08-10: This is a maintenance release.
     
  • 2006-07-07: No new major features were added. This is a maintenance release.
     
  • 2006-05-17: Added new design for the end user website:
     
     
  • 2006-05-17: Restructured the directory layout in the deployment ZIP file.
     
  • 2006-05-16: Added person filter in the customers window.
     
     
  • 2006-05-14: Added list view customization, to allow for details view for greater customization.

     
  • 2006-05-14: Added three new fields to a ticket to provide a simple bug tracking mechanism. See the "Further settings" tab in the ticket edit dialog window.
     
  • 2006-05-10: Minor internal adjustions, added some code from R.K.
     
  • 2006-04-28: Fixed a bug in the UpdateCopier to deploy subfolders correctly.