Pre-Install

Setup requires the following products on your system

• Microsoft .NET Framework 2.0
• Microsoft Installer 3.1
• Microsoft SQL Server 2005 Express Edition

If they are not present, setup will automatically install them. You only have to agree the Licence Agreements of the products.

First-time start of Zeta Helpdesk

To successfully start Zeta Helpdesk for the first time, please use the following account:

Username: Admin
Password: 11111

Running the Task Scheduler

The installer created a scheduled task on your system that will fetch new support e-mail messages.

Please note that the task is not yet runnable because you have to configure the user account under which the task will run. To do so, please follow these steps:

1. Open Control Panel by clicking "Start | Settings | Control Panel"
2. Double-click the "Scheduled Tasks"
3. Open the properties of the task "Zeta Helpdesk Scheduler - Poll-Support-Mailboxes" by clicking it with the right mouse button
4. Enter the correct user account in the "Run as" field

The task will run in regular intervals under this user account.

Pre-Install

Setup requires the following products on your system

• Microsoft Internet Information Services
• Microsoft .NET Framework 2.0
• Zeta Helpdesk
  
  

First-time start of Zeta Helpdesk Customer Website

To log into the Customer Website for the first time, please navigate with your web browser to the URL where you installed Zeta Helpdesk Customer Website. Usually this is http://localhost/Helpdesk.

Setup also created two example user account:

E-mail address: person1@company.de
Password: person1

E-mail address: person2@company.de
Password: person2

Use either of these user accounts to log into the website.

Registration of ASP.NET

If you have installed Microsoft IIS after the Microsoft .NET Framework, please perform the following steps:

1. Open a command prompt by clicking "Start | Run" and entering "cmd". Then click the "OK" button.
2. Run "aspnet_regiis.exe –i" from the Microsoft .NET Framework folder. Usually you type "C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe --i".